Support Response, "it doesn't work", but status is all green?

i emailed support twice asking why still have screwed timezones in mobileme web-mail (everything still times , format), , response got odd. says "we know, sorry" claims shown on status page problem? when see status page saying well?
more cloak-and-dagger apple?

quote

hello lee,

********* here apple mobileme support team. understand experiencing timezone , date format settings on mobile me account. understand how frustrating can be, , sincerely apologize service outages.

result of temporary issue stemming .mac mobileme transition. apple working identify issue , expects resolve shortly. apologize inconvenience may cause.

mobileme system status updated once resolved. convenience, mobileme system status available on these pages:

http://www.me.com
http://www.apple.com/support/mobileme/ww

if still having difficulty timezone , date settings after system status indicates issue has been resolved, please reply message detailed description of issue, full text of error message or alert received, , description of troubleshooting steps you've taken.

far feedback situation, can visit:

http://www.apple.com/feedback/mac/tm.html

reason apple has set feedback page suggestions changes in functionality or added features products , services directed proper groups. support , support specialists not able make changes products or functionality, feedback allows have more direct way make these suggestions. mobileme support here assist issue resolution, assist when things aren't working way designed work.

thank allowing me opportunity assist you. may receive applecare survey email; feedback provide appreciated.

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